Responsible Gaming
at cbijee
cbijee is fully committed to providing a safe, fair, and enjoyable experience for all players across Bangladesh. Our responsible gaming tools help you stay in control — every session, every day.
Your Safety Toolkit
cbijee provides a comprehensive set of player protection tools designed to keep gaming fun, controlled, and within your personal boundaries.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it takes effect immediately and cannot be increased for 24 hours — protecting you from impulsive decisions.
Request a temporary or permanent self-exclusion from cbijee at any time. Exclusion periods range from 1 month to permanent closure. During exclusion, you cannot log in, deposit, or place bets on the platform.
Define a maximum session duration. When your session limit is reached, cbijee will notify you and give you the option to end the session. This helps prevent the "lost time" effect that can accompany extended gameplay.
Cap the maximum amount you can lose within a set time period. If your net losses reach the limit you have defined, your session will end automatically for that period — keeping losses within a budget you have decided in advance.
Enable periodic on-screen reminders that display how long you have been playing and your net result for the session. Reality checks are a simple but powerful nudge to re-evaluate whether you want to continue or take a break.
Our dedicated support team in Bangladesh Standard Time (BST, UTC+6) is available around the clock. If you feel gambling is causing you stress, financial strain, or relationship difficulties, reach out to us at any time — no judgement, full confidentiality.
1. Our Commitment to Responsible Gaming
At cbijee, responsible gaming is not simply a legal obligation — it is a core part of how we operate. We believe that gambling should be an entertaining pastime, enjoyed freely by adults who are in full control of their decisions. When gambling stops being fun and starts causing harm, we want to be the first line of support — not a barrier between a player and the help they need.
cbijee serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that for many players, this is their first experience with a regulated online gaming platform. That is why we have designed our responsible gaming framework with simplicity and accessibility in mind. Every tool described on this page is available in plain English and can be activated in minutes from within your cbijee account.
Our responsible gaming philosophy is built on four pillars: Prevention (stopping harmful behaviour before it escalates), Empowerment (giving players the tools to manage their own play), Intervention (identifying at-risk players and proactively reaching out), and Support (connecting players with professional help when needed).
cbijee's platform monitors gameplay patterns automatically. If our system detects signs consistent with problem gambling — such as significantly escalating bet sizes, extended uninterrupted sessions, or a rapid series of deposit attempts following losses — our responsible gaming team may proactively contact you by email with information about our support tools. This is not a punishment; it is cbijee fulfilling its duty of care to you.
We also want to be transparent: the odds in gambling always favour the house. Gambling should never be viewed as a source of income, a way to recover financial losses, or a coping mechanism for stress, anxiety, or depression. If you find yourself thinking about gambling in these terms, please read Section 6 of this page carefully and consider using our self-exclusion feature or contacting our support team.
2. Age Restriction — 18+ Only
cbijee strictly enforces an 18+ age requirement for all registered players. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or engage with any real-money feature of the cbijee platform. This is not negotiable and applies to all players across Bangladesh without exception.
Age Verification Process
During registration, all players are required to confirm by checkbox that they are aged 18 or above. This declaration alone is not sufficient — before processing your first withdrawal, cbijee conducts a full Know Your Customer (KYC) identity check. As part of this process, you will be required to submit a government-issued photo ID (National Identity Card, passport, or driving licence) which confirms your date of birth.
If our KYC review determines that a player is under the age of 18, the account will be permanently closed without notice, all funds deposited will be returned to the originating payment method after deducting any winnings generated (which will be forfeited), and the player's personal data will be flagged in our system to prevent re-registration.
Protecting Minors in Your Household
If you share a device with younger family members — including children or teenagers — cbijee strongly recommends taking the following steps to prevent underage access to online gambling platforms:
- Use a strong, unique password for your cbijee account that is not shared with or accessible to any minor in your household.
- Enable device-level parental controls and content filtering tools available on your operating system or browser.
- Consider installing dedicated parental control software such as Net Nanny, Qustodio, or similar tools that can block access to gambling sites at the network level.
- Always log out of your cbijee account fully when you have finished your session, especially on shared or family devices.
- Never store your cbijee login credentials in a location (physical or digital) that could be accessed by a minor.
If you believe a minor has accessed the cbijee platform through your account, contact our support team immediately at [email protected]. We will investigate promptly and take appropriate action.
cbijee is strictly for adults aged 18 and above. If you are under 18, you are not permitted to use this platform. If you are concerned that someone under 18 is using cbijee, please contact us immediately at [email protected].
- Confirm 18+ at registration
- Submit government-issued photo ID
- KYC review completed before first withdrawal
- Ongoing monitoring for underage access signals
- Under-18 accounts permanently closed on detection
3. Deposit Limits
One of the most effective ways to maintain control over your gambling spend is to set a firm deposit limit on your cbijee account. Deposit limits restrict the total amount you can add to your cbijee wallet within a defined time period, regardless of your bKash, Nagad, Rocket, or card balance. They operate independently of your payment provider and are enforced at the cbijee platform level.
Available Limit Types
cbijee offers three deposit limit timeframes to suit different budgeting styles:
| Limit Type | Period | Cooldown to Increase | Effective to Decrease |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours at midnight BST | 24 hours | Immediately |
| Weekly Deposit Limit | Resets every Monday at midnight BST | 7 days | Immediately |
| Monthly Deposit Limit | Resets on the 1st of each calendar month | 30 days | Immediately |
How to Set a Deposit Limit
You can set or update your deposit limit at any time by logging in to your cbijee account and navigating to Account Settings → Responsible Gaming → Deposit Limits. Enter your desired limit amount in BDT (e.g., ৳5,000 per week) and confirm the change. The new limit will take effect immediately.
Important: Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory cooling-off period (24 hours for daily limits, 7 days for weekly limits, 30 days for monthly limits) before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is a decision you genuinely want to make.
Loss Limits and Wager Limits
In addition to deposit limits, cbijee also offers loss limits (capping your net losses over a time period) and wager limits (capping the total stake placed across all bets within a period). These can be combined with deposit limits for a comprehensive spend management strategy. Contact [email protected] to configure these additional limit types.
Recommended Starting Limit
Financial advisors and responsible gaming organisations recommend limiting gambling spend to no more than 1%–2% of your monthly disposable income. For a household in Dhaka with a monthly disposable income of ৳30,000, that equates to a monthly deposit limit of ৳300–৳600.
- Decreases take effect immediately
- Increases require cooldown period
- Enforced at platform level (not payment provider)
- Email confirmation sent on every limit change
- Contact support to set loss or wager limits
4. Self-Exclusion
Self-exclusion is the strongest player protection tool available on cbijee. It allows you to voluntarily block yourself from accessing your cbijee account for a defined period — or permanently. Self-exclusion is the right choice if you feel that your gambling has become difficult to control, is causing financial harm, or is negatively affecting your relationships, work, or mental wellbeing.
cbijee takes self-exclusion requests seriously. Once a self-exclusion is active, your account will be suspended immediately — you will not be able to log in, make deposits, place bets, or access your account balance. Any pending bets placed before the exclusion was activated will be settled normally, and your remaining balance will be held securely until the exclusion period ends (for temporary exclusions) or until you submit a verified withdrawal request (for permanent closures).
Self-Exclusion Periods
- 1 Month — A short cooling-off period for players who need a brief break.
- 3 Months — Suitable for players experiencing moderate concerns about their gambling habits.
- 6 Months — Recommended for players who have identified a problematic pattern and want structured time away.
- 12 Months — A full-year exclusion for players with serious concerns about problem gambling.
- Permanent — An irreversible account closure for players who wish to stop gambling on cbijee indefinitely. A permanent exclusion cannot be lifted under any circumstances.
How to Request Self-Exclusion
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1Log in to your cbijee account Access your account via the cbijee Login page. If you are unable to log in or are in crisis, skip to Step 4 and contact support directly.
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2Navigate to Responsible Gaming Settings Go to Account Settings → Responsible Gaming → Self-Exclusion. Select your desired exclusion period from the dropdown menu.
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3Confirm your exclusion request Read the confirmation screen carefully and click "Confirm Self-Exclusion". Your account will be suspended within minutes of confirmation.
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4Contact support if you need immediate help Email [email protected] with the subject "Self-Exclusion Request" and your registered account email. Our team will process your exclusion within 24 hours and send confirmation.
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5Delete cbijee from your devices After exclusion is confirmed, delete any saved cbijee bookmarks and remove your login credentials from your browser's password manager to reduce the temptation to return.
- Cannot log in to your account
- Cannot make any deposit
- Cannot place bets or play games
- Will not receive promotional emails
- Balance held securely until period ends
- Support team still accessible for help
5. Time-Out Feature
A time-out is a shorter, lighter-touch version of self-exclusion — designed for players who simply need a brief pause from gambling without committing to a longer exclusion period. It is ideal if you are feeling stressed, have been playing longer than intended on a particular day, or just want a scheduled break to clear your head.
During a time-out, your cbijee account is suspended in the same way as a self-exclusion — you cannot log in, deposit, or bet. The key difference is that time-outs are shorter in duration and, once expired, your account automatically reactivates without requiring you to contact cbijee's support team.
Available Time-Out Durations
- 24 Hours — A single day away. Ideal after a long session or a tough loss.
- 3 Days — A long weekend break to reset perspective.
- 7 Days — A full week away from the platform.
- 30 Days — A monthly reset period.
If you are unsure whether to choose a time-out or a self-exclusion, ask yourself honestly: is this a temporary bad patch, or is gambling regularly causing you harm? If it is the latter, self-exclusion is the more appropriate tool. Our support team at [email protected] can help you decide which option is right for you.
Session Time Limits and Reality Checks
Separate from time-outs, cbijee also provides two in-session tools that operate during active gameplay. Session time limits automatically end your gaming session when a pre-set duration is reached. Reality check reminders display a pop-up notification at regular intervals (e.g., every 30 or 60 minutes) showing your current session duration and net result, giving you the opportunity to review your activity and decide consciously whether to continue.
Both tools can be configured in Account Settings → Responsible Gaming and are strongly recommended for all players, regardless of whether they currently have concerns about their gambling habits. They are most effective when set up proactively — before a session begins — rather than reactively during play.
- Time-out: 24h – 30 days, auto-reactivates
- Self-exclusion: 1 month – permanent, manual review to reinstate
- Both: no login, no deposits, no bets
- Both: marketing emails paused
- Both: balance held securely
6. Recognising Problem Gambling
Problem gambling is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It exists on a spectrum — from mild, occasional concerns to severe addiction that affects every area of life. Recognising the early signs is the first and most important step toward getting help.
cbijee is not a medical authority, and this page does not constitute a clinical diagnosis. However, we want every player to be informed. If several of the warning signs below resonate with your current experience, we strongly encourage you to use our self-exclusion tool and seek professional support.
Common Warning Signs
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to play or deposit in an attempt to win back money you have already lost.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity.
- Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down.
- Using gambling as a way to escape from problems, relieve stress, or cope with feelings of depression or loneliness.
- Gambling for longer sessions than intended, repeatedly failing to stick to self-set time or money limits.
- Relationships, work performance, or academic results suffering as a result of the time or money spent on gambling.
- Thinking about gambling frequently throughout the day, even when doing unrelated activities.
- Making repeated unsuccessful attempts to reduce, control, or stop gambling.
Self-Assessment Checklist
The questions below are adapted from widely used problem gambling screening tools. Answer honestly — this checklist is for your own personal reflection and is not submitted to cbijee.
- Chasing losses repeatedly
- Borrowing money to gamble
- Hiding gambling from family
- Gambling to escape problems
- Neglecting work or studies
- Failed attempts to stop
- Gambling despite financial harm
Remember
Problem gambling is a recognised health condition — not a character flaw or moral failing. Many people across Bangladesh and around the world have successfully addressed problem gambling with the right support. Asking for help is a sign of strength.
7. Support Resources
If you or someone you care about is struggling with gambling-related harm, professional help is available. cbijee encourages all players who are concerned about their gambling to seek support from qualified organisations. The following types of support are available to players in Bangladesh and internationally.
Talk to Someone You Trust
One of the most effective early interventions for problem gambling is simply opening up to a trusted family member, friend, or colleague about your concerns. While this conversation can feel difficult, many people find that verbalising their situation — and having it heard without judgement — is a meaningful first step toward change.
Mental Health and Counselling Services
Problem gambling is strongly associated with mental health conditions including depression, anxiety disorders, and stress-related illnesses. In Bangladesh, mental health services are available through government hospitals, private clinics, and NGO-run counselling centres in Dhaka, Chittagong, Sylhet, and other major cities. If you are experiencing suicidal thoughts or a mental health crisis related to gambling losses, please seek medical help immediately.
Financial Counselling
If gambling has caused significant financial strain — including debt, difficulty meeting essential expenses, or impact on family finances — speaking with a financial counsellor or advisor can help you build a recovery plan. Many banks and microfinance institutions in Bangladesh, including BRAC Bank, Dutch-Bangla Bank, and Islami Bank, offer financial advisory services to account holders.
Online Self-Help Tools
In addition to cbijee's own responsible gaming tools, a number of internationally recognised online self-help resources are available in English that may be of use to players in Bangladesh. These include structured self-assessment programmes, guided workbooks, and moderated peer support communities for people affected by problem gambling.
Blocking Software
Internet filtering and blocking software can be an effective complementary tool alongside self-exclusion. These tools block access to gambling websites at the device or network level, reducing the temptation and friction of returning to gambling sites during a period of self-exclusion. Popular options include Gamban (global), Net Nanny, and various browser extensions with site-blocking functionality. cbijee recommends installing such software in parallel with activating self-exclusion for maximum effectiveness.
- Trusted friends and family
- Mental health counselling services
- Financial advisory services
- Online self-help programmes
- Gambling blocking software
- cbijee 24/7 support team
8. Contact cbijee for Help
If you need to activate a responsible gaming tool — or if you simply want to talk to someone about your gambling — cbijee's support team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. We operate in the Bangladesh Standard Time zone (BST, UTC+6) and all responsible gaming communications are handled with strict confidentiality.
How to Reach Us
The primary channel for responsible gaming requests is email. Please write to [email protected] with one of the following subject lines so your message is routed to the right team immediately:
- "Self-Exclusion Request" — to activate a temporary or permanent self-exclusion on your account.
- "Deposit Limit Request" — to set, reduce, or enquire about deposit, loss, or wager limits.
- "Time-Out Request" — to activate a 24-hour to 30-day account time-out.
- "Responsible Gaming Query" — for any other question about our player protection tools or policies.
- "Account Closure" — if you wish to permanently close your cbijee account.
Please include your registered account email address in the body of your message. Our team will acknowledge your request within 5 business hours and action it within 24 hours. For self-exclusion requests, we aim to activate the exclusion within 1 hour of acknowledgement during standard operating hours.
What Happens After You Contact Us
Once you submit a responsible gaming request, a member of our dedicated player protection team will review your account, action your request (e.g., apply the exclusion or set the limit), and send you a confirmation email. We will not attempt to persuade you to reconsider a self-exclusion or limit request — your decision is respected immediately and without question.
If you have activated a self-exclusion and subsequently receive any marketing communication from cbijee, please notify us immediately at [email protected]. This should not happen, but if it does we will investigate, correct the issue, and ensure your exclusion preferences are fully honoured.
Related Policies
For further context on how cbijee handles your data, your rights, and our platform rules, please review the following pages:
- Privacy Policy — how cbijee handles your personal data
- Terms & Conditions — the full rules governing your use of the platform
- FAQ — answers to common questions about accounts, deposits, and gameplay
- [email protected]
- 24/7 including public holidays
- BST (UTC+6) — Bangladesh
- Acknowledged within 5 hours
- All enquiries fully confidential
- "Self-Exclusion Request"
- "Deposit Limit Request"
- "Time-Out Request"
- "Responsible Gaming Query"
- "Account Closure"
Play Responsibly — Enjoy cbijee Safely
You are now fully informed about cbijee's responsible gaming tools. Set your limits, play within your means, and enjoy cricket betting, live casino, and slots — Bangladesh's most trusted gaming platform.
Gambling involves risk. Please gamble responsibly. cbijee is for entertainment purposes only. 18+ only. Play within your means. If gambling is causing harm, email [email protected].