Your Privacy Matters
at cbijee

When you interact with the cbijee Platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — cbijee collects certain categories of personal data. This section sets out exactly what we collect and the circumstances in which each category arises.

1.1 Registration Data

When you create a cbijee account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (to verify that you meet the 18+ age requirement).
• Residential address, including district, city, and postal code within Bangladesh.
• Mobile phone number (used for account verification and two-factor authentication).
• Email address (used for account communications, promotions where consented, and password recovery).
• Username and encrypted password (we store only a hashed version of your password — never the plaintext).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required before your first withdrawal — we collect:

• A scanned copy or photograph of your National Identity Card (NID), passport, or other government-issued photo ID.
• Proof of address documents such as a utility bill or bank statement dated within the last three months.
• Where required, proof of ownership of the payment method used (e.g., a screenshot of your bKash account showing your registered name).

1.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your cbijee account, including the payment method used, the transaction amount in BDT, the date and time of the transaction, and the transaction reference number issued by the payment provider. We do not store full card numbers or mobile banking PINs.

1.4 Gameplay and Betting Data

cbijee maintains a full record of your activity on the Platform, including games played, bet amounts, game outcomes, session duration, and the total wagering history associated with your account. This data is used to calculate bonus eligibility, comply with responsible gaming obligations, and detect suspicious patterns that may indicate problem gambling or fraud.

1.5 Device and Technical Data

When you access cbijee, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

1.6 Communications Data

If you contact cbijee's support team by email or live chat, we retain a record of that correspondence including the content of your messages, the date and time of contact, and any attachments you submit. This data is used to resolve your query, train our support staff, and maintain a history of your account interactions.

1.7 Marketing Preferences

Where you have given explicit consent to receive marketing communications from cbijee, we record that consent along with the date it was given and the channel through which it was provided. You may withdraw your marketing consent at any time by contacting support at [email protected] or by following the unsubscribe instructions in any marketing email.

cbijee uses cookies and similar tracking technologies on its website to ensure the Platform functions correctly, to maintain your login session, and to gather anonymised analytics about how players use the site. This section explains what cookies we use, why we use them, and how you can control them.

3.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently and to provide information to the website operator. Cookies do not give us access to your device or to any personal data beyond what you have directly shared with us.

3.2 Types of Cookies We Use

The table below sets out the categories of cookies used on the cbijee Platform:

3.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will impair your ability to log in and use cbijee normally. Instructions for managing cookies can be found in the help documentation of your browser.

3.4 No Third-Party Advertising Cookies

cbijee does not use third-party advertising cookies or participate in cross-site behavioural advertising networks. We do not permit external advertising platforms to place tracking cookies on our players' devices through the cbijee website.

cbijee takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, cbijee's security framework reflects current industry best practices for online gaming platforms operating in Bangladesh.

5.1 Technical Security Measures

The following technical controls are in place across the cbijee Platform:

• 256-bit SSL/TLS encryption on all data transmitted between your device and cbijee's servers.
• Password hashing using industry-standard cryptographic algorithms. Plaintext passwords are never stored.
• Two-factor authentication (2FA) available for all registered accounts via mobile OTP.
• Firewalls and intrusion detection systems monitoring cbijee's infrastructure around the clock.
• Regular security audits and penetration testing conducted by independent security professionals.
• Encrypted storage for all KYC documents and sensitive identity data at rest.

5.2 Organisational Security Measures

Access to personal data held by cbijee is restricted on a strict need-to-know basis. Only staff members whose roles require access to specific categories of player data are permitted to view that data. All staff with access to personal data are subject to confidentiality obligations and receive data protection training relevant to their role.

5.3 Data Breach Response

In the event of a data breach that poses a risk to the rights and freedoms of cbijee players, we will notify affected players by email as promptly as possible and provide information about the nature of the breach, the categories of data affected, and the steps we are taking to mitigate the impact. We take data breach incidents with the utmost seriousness and maintain an incident response plan for this purpose.

5.4 Your Role in Security

The security of your cbijee account also depends on the steps you take to protect your login credentials. You should use a strong, unique password for your cbijee account, enable two-factor authentication, avoid logging in on shared or public devices, and log out fully when you finish a session. If you suspect unauthorised access to your account, contact us immediately at [email protected].

As a cbijee player, you hold a number of rights in relation to your personal data. cbijee is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

7.1 Right of Access

You have the right to request a copy of the personal data that cbijee holds about you, together with information about how it is being processed, the purposes of processing, and the categories of third parties with whom it has been shared. We will provide this information in a clear, structured format free of charge.

7.2 Right to Rectification

If any personal data that cbijee holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. You may also update certain account details — such as your email address or residential address — directly via your cbijee account settings panel.

7.3 Right to Erasure

You may request that cbijee delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that the right to erasure is not absolute: we may be required to retain certain data for legal compliance purposes during the mandatory retention periods described in Section 6.

7.4 Right to Restriction of Processing

You have the right to request that cbijee restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending. During a period of restriction, cbijee will continue to store your data but will not actively process it beyond what is required by law.

7.5 Right to Data Portability

Where cbijee processes your data on the basis of your consent or the performance of a contract, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format (such as JSON or CSV). You may also request that we transmit this data directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on cbijee's legitimate interests. If you object, cbijee will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims. You have an unconditional right to object to processing for direct marketing purposes at any time.

7.7 Right to Withdraw Consent

Where processing is based on your consent — primarily marketing communications — you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to your withdrawal. To withdraw consent, email [email protected] or use the unsubscribe link in any marketing communication.

7.8 Response Timeframes

cbijee will acknowledge your data rights request within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the end of the initial 30-day period.